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WHAT IS MYSTERY SHOPPING?

Mystery shopping is a method used by marketing research companies and organizations that wish to measure the quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services.

types of mystery shops

ONSITE VIDEO

ONSITE WRITTEN

ONSITE WRITTEN

Onsite video is an in-person mystery shop that utilizes the latest audio and video technology to provide a real-life experience between the associates and the customers.

ONSITE WRITTEN

ONSITE WRITTEN

ONSITE WRITTEN

Onsite written is an in-person mystery shop that utilizes the customer experience in a written report.

ONSITE AUDIO

ONSITE WRITTEN

ONSITE AUDIO

Onsite audio is an in-person mystery shop that utilizes the latest audio technology to provide a real-life experience between the associates and the customers.

TELEPHONE

TELEPHONE

ONSITE AUDIO

The telephone shop is a shop that calls and records the associate's presentation to evaluate how the associate interacts with future prospects. 

WEBSITE

TELEPHONE

WEBSITE

Website is an internet inquiry that evaluates the associate's response to internet inquiry. 

VIRTUAL

TELEPHONE

WEBSITE

Virtual is an at-home mystery shop that utilizes the latest computer technology to screen record the virtual experience between the associates and the customers.

COMPETITOR

COMPETITOR

COMPETITOR

Competitors are shops that help evaluate the presentation, service, and procedures of competitors.

Video

Mystery Shopping

What is Mystery Shopping?

Route Shops Quick Intro

Quick intro about route shops and mapping.

CBS Mystery Shopping: How Does It Work?

It's a real thing, and CBS 2's Dorothy Tucker reports on how to track down legitimate opportunities. 

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