Mystery shopping is a method used by marketing research companies and organizations that wish to measure the quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services.
Onsite video is an in-person mystery shop that utilizes the latest audio and video technology to provide a real-life experience between the associates and the customers.
Onsite written is an in-person mystery shop that utilizes the customer experience in a written report.
Onsite audio is an in-person mystery shop that utilizes the latest audio technology to provide a real-life experience between the associates and the customers.
The telephone shop is a shop that calls and records the associate's presentation to evaluate how the associate interacts with future prospects.
Website is an internet inquiry that evaluates the associate's response to internet inquiry.
Virtual is an at-home mystery shop that utilizes the latest computer technology to screen record the virtual experience between the associates and the customers.
Competitors are shops that help evaluate the presentation, service, and procedures of competitors.
What is Mystery Shopping?
Quick intro about route shops and mapping.
It's a real thing, and CBS 2's Dorothy Tucker reports on how to track down legitimate opportunities.