types of mystery shops
ONSITE VIDEO
ONSITE WRITTEN
ONSITE WRITTEN
Onsite video is an in-person mystery shop that utilizes the latest audio and video technology to provide a real-life experience between the associates and the customers.
ONSITE WRITTEN
ONSITE WRITTEN
ONSITE WRITTEN
Onsite written is an in-person mystery shop that utilizes the customer experience in a written report.
ONSITE AUDIO
ONSITE WRITTEN
ONSITE AUDIO
Onsite audio is an in-person mystery shop that utilizes the latest audio technology to provide a real-life experience between the associates and the customers.
TELEPHONE
TELEPHONE
ONSITE AUDIO
The telephone shop is a shop that calls and records the associate's presentation to evaluate how the associate interacts with future prospects.
WEBSITE
TELEPHONE
WEBSITE
Website is an internet inquiry that evaluates the associate's response to internet inquiry.
VIRTUAL
TELEPHONE
WEBSITE
Virtual is an at-home mystery shop that utilizes the latest computer technology to screen record the virtual experience between the associates and the customers.
COMPETITOR
COMPETITOR
COMPETITOR
Competitors are shops that help evaluate the presentation, service, and procedures of competitors.
